FAQ's

To place an order for a Christmas tree online, simply follow these steps:

1. Browse Our Selection: Visit our website and explore our range of Christmas trees, wreaths, and holiday decorations. Each product page provides detailed descriptions, including size, type, and care instructions.
2. Select Your Products: Choose the tree or other items that best suit your needs and add them to your cart.
3. Review Your Order: Once you’ve selected all your items, go to your shopping cart to review your order. You can adjust quantities, remove items, or continue shopping if needed.
4. Checkout: When you're ready, click the checkout button. You’ll be prompted to enter your delivery information, choose a delivery date (if available), and provide payment details.
5. Confirmation: After completing your purchase, you will receive an order confirmation email with all the details of your purchase and delivery information.
6. Delivery: Sit back and relax while we handle the delivery. Your tree will be delivered to your doorstep on the scheduled date.

If you have any questions during the process, our customer service team is here to assist you.

What types of Christmas trees do you offer, and how do I choose the best one for my home?

We offer a carefully curated selection of the finest Christmas trees, grown to our exact specifications, including:

• Balsam Fir: Known for its strong, lasting fragrance and dark green needles, Balsam Fir is a classic choice with excellent needle retention.
• Fraser Fir: This tree has soft, silver-green needles and sturdy branches, making it ideal for holding heavier ornaments. It’s also known for its pleasant scent and long-lasting freshness.
• Noble Fir: Noble Firs feature bluish-green needles and a unique layered structure, which is perfect for displaying ornaments. It has a mild, pleasant fragrance and is very popular for its beauty and longevity.

To choose the best tree for your home, consider the following factors:

1. Space: Measure the height and width of the area where you plan to place the tree to ensure it will fit comfortably.
2. Ornament Weight: If you have heavier ornaments, a Fraser or Noble Fir with sturdy branches might be your best option.
3. Fragrance: If you love the scent of Christmas trees, the Balsam Fir might be the ideal choice for you.
4. Needle Retention: All of our trees are selected for their excellent needle retention, but if you prefer a tree that holds its needles especially well, the Fraser Fir is a great option.

Each of our trees is hand-selected for its quality, ensuring that whichever type you choose, it will bring beauty and joy to your home throughout the holiday season.

Yes, you can schedule a specific delivery date for your Christmas tree during the checkout process. Sometimes, delays caused by weather or tree harvesting will cause us to miss your selected delivery date. This is rare, but it does occasionally happen. During checkout, you can choose a day that is most convenient for you to receive your tree. However, please note that while we can confirm the delivery date, we are unable to guarantee a specific delivery time. Deliveries typically occur throughout the day and often overnight. If you have any special instructions for delivery, you can include them when placing your order.

To keep your Christmas tree or wreath fresh and beautiful throughout the holiday season, follow these care tips:

For Your Christmas Tree:

1. Immediate Setup: Set up your tree as soon as possible after delivery. If you can't set it up right away, store it in a cool, shaded area, and place the trunk in a bucket of water.
2. Trunk Preparation: Before your tree arrives, we have given it a fresh cut. This allows the tree to absorb water more effectively.
3. Watering: Keep the tree stand filled with water at all times. A Christmas tree can absorb up to a gallon of water in the first 24 hours, so check the water level daily and refill as needed to prevent the tree from drying out.
4. Placement: Position your tree away from heat sources such as fireplaces, radiators, and direct sunlight, which can cause it to dry out more quickly.
5. Ornament Weight: Be mindful of the weight of ornaments, especially on branches near the top of the tree, to avoid bending or breaking the branches.

For Your Wreath:

1. Placement: Hang your wreath in a cool, shaded area, out of direct sunlight and away from heat sources. This will help preserve its freshness.
2. Indoor Use: If displaying your wreath indoors, consider placing it in a cooler area of your home to extend its freshness.

By following these simple steps, you can enjoy the beauty and fragrance of your Christmas tree and wreath throughout the holiday season.

If your tree or wreath arrives damaged or not as expected, please email us immediately. We understand how important it is for your holiday decorations to be perfect, and we are committed to making it right. We will replace your tree or wreath as soon as possible so that you can enjoy the festive season without any worries. Your Christmas is important to us, and we want to ensure it’s as special as possible.

If you’re not satisfied with your tree or wreath, please contact us within 24 hours of delivery. We’ll do our best to address any concerns and offer a replacement if needed.

If you encounter any issues with your order, please contact our customer support team immediately. We're here to help and ensure you have a wonderful holiday experience.

You can reach our customer support team via phone, email, or live chat. Visit our Contact Us page for more details.

What areas do you deliver to, and is there a delivery fee?

We currently deliver to Northern New Jersey (roughly north of Interstate 78) and New York City. We’re pleased to offer free delivery to all addresses within these regions, making it easy and affordable for you to enjoy a fresh Christmas tree delivered right to your door. If you have any questions about delivery to your specific area, please feel free to contact our customer service team.