Refund policy
JOLLYTREE CHRISTMAS TREE DELIVERY — RETURN & REPLACEMENT POLICY
At JollyTree Christmas Tree Delivery, our goal is simple - we want you to have a great Christmas and a wonderful experience with our family business.
Because our products are fresh, farm-grown trees and wreaths, they are considered perishable agricultural goods.
If something isn’t right, please email us at care@cedargrovetrees.com within 24 hours of delivery, and we’ll do our best to make it right. Depending on the situation, this may include a replacement tree, partial refund, or store credit.
We stand behind the freshness and quality of every product we deliver, but please note:
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Natural variations in shape, size, and color are normal for real trees and wreaths.
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Once a tree is delivered and accepted, it becomes the customer’s responsibility to maintain proper care (fresh cut, adequate water, proper placement).
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JollyTree cannot be responsible for damage caused by neglect, weather, or improper handling after delivery.
If a replacement or adjustment is approved, our team will coordinate the next available delivery or issue a resolution in writing.
Thank you for supporting local growers and choosing a real Christmas tree this season - we’re grateful to be part of your holiday tradition!
care@cedargrovetrees.com
800-781-1745