Refund policy
JOLLYTREE CHRISTMAS TREE DELIVERY — RETURN & REPLACEMENT POLICY
At JollyTree Christmas Tree Delivery, our goal is simple - we want you to have a great Christmas and a wonderful experience with our family business.
Because our products are fresh, farm-grown trees and wreaths, they are considered perishable agricultural goods.
If something isn’t right, please email us within 24 hours of delivery, and we’ll do our best to make it right. Depending on the situation, this may include a replacement tree, partial refund, or store credit.
We stand behind the freshness and quality of every product we deliver, but please note:
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Natural variations in shape, size, and color are normal for real trees and wreaths.
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Once a tree is delivered and accepted, it becomes the customer’s responsibility to maintain proper care (fresh cut, adequate water, proper placement).
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JollyTree cannot be responsible for damage caused by neglect, weather, or improper handling after delivery.
If a replacement or adjustment is approved, our team will coordinate the next available delivery or issue a resolution in writing.
Thank you for supporting local growers and choosing a real Christmas tree this season - we’re grateful to be part of your holiday tradition!